There are two official bodies that you can approach who can help with pension problems:
The Pensions Advisory Service (TPAS) is an independent body that provides assistance to members of occupational pension schemes. It is able to assist you with any difficulties in connection your pension.
The Pensions Advisory Service - TPAS
11 Belgrave Road
London SW1V 1RB
Telephone: 0845 601 2923
www.pensionsadvisoryservice.org.uk
The Pensions Ombudsman can investigate and decide complaints or disputes about the way any pension plan, including the IBM pension plans, is run. Its details are:
The Pensions Ombudsman
11 Belgrave Road
London SW1V 1RB
Telephone: 020 7630 2200
www.pensions-ombudsman.org.uk
General Information > Internal Dispute Resolution > External Procedure